In an effort to keep our community safe and help stop the spread of COVID-19, we have made the decision to close the venue temporarily.
|Refunds and Payment Suspensions |
Gold and Gold+ Memberships –
Direct Debit Members – Your Direct Debits will now be suspended indefinitely until we re-open. Once opened, we will communicate your next direct debit date with you.
Upfront Members Your membership will be extended upon re-opening for the same amount of days as the closure.
Lessons/Fixtures/Holiday Program Payments-
Direct Debit – If you have paid for your lessons/fixtures via direct debit, your direct debits will be suspended from now and you will be refunded the pro-rated equivalent of fees for programs cancelled from 26/03/2020.
Upfront payments – If you paid Upfront for your termly lessons/fixtures, the pro-rated amount from the 26/03/2020 will be refunded to you.
Court Bookings – Any upfront payments for court bookings after midday on 26/03/2020 will be refunded.
Staff will be in contact with you if you are entitled to a refund.
Refunds can only be provided over the phone to a valid credit/debit card.
Refunds may take 5-10 business days to clear.
If you would prefer to keep your pro-rated amount as a credit on your account to use for future enrolments, please let us know at the time we contact you. This credit will not expire.
Due to the large volume of work this requires, please be patient as we contact everyone. Should you require any clarification, please email us at email@example.com
We wish everyone the very best during this time and look forward to announcing when tennis is returning to the Queensland Tennis Centre.