QTC Policies

What should you bring to tennis?

Players should bring:

  • Hat
  • Water Bottle
  • Sunscreen
  • Non-marking soled shoes
  • Required medication/s
  • Racquet (the centre can provide a racquet for trials)

Indemnity

I, (or if you are under the age of 18, your parents/ guardian), hereby indemnify the Queensland Tennis Centre and staff from any responsibility and/or claim for any possible injury, damage or loss during my attendance at tennis training and agree to the above Terms and Conditions.

Parent/Guardian Involvement

Parents/Guardians are encouraged to watch. However, we do ask that they do not enter the court unless requested by the coach (excluding Hot Shots Minis where parent participation is required for the younger age groups). QTC feels that it is extremely important that only positive reinforcement is used by players and spectators.

Public Holidays and Student Free Days

Coaching and Fixtures DO NOT go ahead on public holidays but DO go ahead on student free days.

Fees

Payment options for Group Classes, Private Lessons, and Fixture Programs held at the Queensland Tennis Centre (QTC) are as follows:

  1. Direct Debit – For full terms and conditions, see Direct Debit section below
    1. Quarterly – A single deduction each term (next scheduled direct date after enrolment)
    2. Fortnightly – Fortnightly payments. QTC uses specific schedule dates, if you require alternative dates please contact us.
  2. Upfront via website registration

Please note: Transaction charges: $0.66c for bank accounts per transaction or 1.91% (minimum of $0.88c) for Visa/MasterCard per transaction (Both direct debit and upfront options)

  • Alternatively you can pay at the QTC Pro Shop 

Fees must be paid in full (or committed to via Direct Debit) prior to commencing any Group Class, Private Lesson, or Fixture Program.  Coaches and Administration Staff reserve the right to refuse participation in any Group Class, Private Lesson, or Fixture Program if your account is not up to date.

All QTC players participating in Group Classes, Private Lessons, or Fixtures Programs must be a valid QTC Club Member ($39 per calendar year).  This will be included in your first Direct Debit, or as part of your upfront payment.

Direct debit** please note Exidebit may change is fees at anytime, please refer to Ezidebits terms and conditions.

  • Your tennis enrolment will be continuous (from term to term) unless four (4) weeks notice is given in writing via email (bookings@qldtc.com.au) to cancel your enrolment and direct debit.
  • Ezidebit transaction charges: $0.66c for bank accounts per transaction or 1.91% (minimum of $0.88c) for Visa/MasterCard per transaction.
  • Unsuccessful payments will be automatically rescheduled for the following week unless another resolution is reached with The Queensland Tennis Centre.
  • IMPORTANT: Ezidebit will charge a rejection fee of $21.90 for all failed direct debits – if your card has expired, been lost, stolen or otherwise please notify the Club immediately to make alternative arrangements and avoid the rejection fee.

Click here for Ezidebit’s Terms and Conditions: Ezidebit’s Terms & Conditions

Refunds

All payments are non-refundable.  See Make Up Lessons.

Wet Weather

If it is raining or looks like it is going to rain, An official decision is made:

  • 30mins prior to all Group Classes, Private Lessons and Fixtures.

Whilst every step is taken to arrive at the correct decision, please remember QTC has no control over the weather. In the event of a lesson being washed out, please book in for a make up lesson at the QTC.

We will be sending SMS communication to the primary contact.

Please do not make assumptions about the weather; an unexplained absence will forfeit the opportunity for a make up lesson if the session goes ahead.

Fixtures

The registered player must pay the full season fee.

If the registered player is unavailable for a match, every effort will be taken to find a fill in player.
The fill in player does not pay fees. The registered player will not receive any credits or refunds for missing the match.
If a fill in player completes the match (on behalf of the registered player), the points scored will go towards the registered players points tally.

In the event of a rain out or match cancellations made by the Venue- the registered player will receive a credit voucher at the pro-rated value of 1 week (or 1 match).

Please do not make assumptions about the weather;  an unexplained absence will forfeit the right to a fixture credit.

Make Up Lessons

The Queensland Tennis Centre wants to make sure that you get the most out of your time with us, and as such we utilise make up lessons for any missed Group Classes, and/or Private Lessons.

You are allowed Up to two (2) Make up lessons per term. – Make up lessons are only approved into the same lesson type, or to a different lesson type only to the discretion of Management.

We require 2 hours notice via phone (3214 3800) to advise that you or your child will be unable to attend the booked lesson. Insufficient notice for an absence will forfeit the opportunity for a make up lesson.

Make up lessons are required/approved for:

  1. Illness or an unforeseen circumstance and QTC has been given at 2 hours notice (via phone 3214 3800)
  2. Weather Conditions (rain, heat, lightning storms etc.), where less than half of the lesson has been completed
  3. Tournaments held at the centre (for example Brisbane International or Davis Cup)

We may be able to place you in another squad/ session, not more than 2 weeks in advance (only if spaces are available).
Make ups are only available to be booked 14 days in advance.

Make up lessons must be completed by week 2 of the following term.

Unfortunately we do not offer any credits or refunds for sessions missed.

Enrolment

All players paying via direct debit will be automatically re-enrolled in the same program at the commencement of each new term (including a new year) unless otherwise advised by the parent/guardian as per our cancellation policy (below).

Cancellation/s

All cancellations must be made in writing to: bookings@qldtc.com.au for Group Classes and Private Lessons.

Notice required for cancellation/s of enrolment is as follows:

  1. Group classes, private lessons & Fixtures Programs: 4 Weeks
  2. Once-off Private Lesson: 6 hrs

Any outstanding make up lessons must be completed within the cancellation periods stated above, any remaining make up lessons will be forfeited.

Transfers

Transfers between Group Classes must be made in writing to bookings@qldtc.com.au. Participants can make up to 2 class transfers in any term.  

Transfers from Group Classes to Private Lessons are treated as cancellations and require four weeks notice (as per our cancellation policy).

Transfers from Private Lessons into Group Classes are treated as cancellations and require two weeks notice (as per our cancellation policy).

Club Membership

All QTC players participating in Group Classes, Private Lessons, or Fixtures Programs must be a valid QTC Club Member ($39 per calendar year).

To see the full list of benefits for Club Members, please see the link below:

http://www.queenslandtenniscentre.com.au/memberships

Court Allocation

Court allocation for Group Classes, Private Lessons, and Fixtures Programs are subject to change without notice.  Participants are welcome to make requests for specific courts, but this allocation may change without notice depending on court requirements (e.g. tournaments, weather, availability etc.).

Policies

By participating in any Group Class, Private Lessons, or Fixtures Program at the Queensland Tennis Centre or affiliated sites you are automatically agreeing to our companies policies as outlined in this document. Management reserves the right to alter/update policies without notice.

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